Get in Touch With Us
Got a question about something you read on watergovernance.ca, spotted an error, or want to flag a Canadian casino we should take a closer look at? This page explains how to reach us and what happens once your message lands in our inbox.
Ways to Reach the Best Online Casinos Team
Email is the best way to contact us. Every message is read by a real member of the team, not routed to an automated reply, and we aim to get back to you within two working days. Please send your message to [email protected].
If you can, tell us roughly what your message is about in the first line or subject — a correction, a question about a specific casino, or general feedback. It means we can get it to the right person and reply faster rather than going back and forth on the basics.
What We Can Help With
We cover free spins offers, welcome bonuses and the online casinos available across Canadian provinces, so most of what lands in our inbox falls into a handful of categories:
- Questions about a specific offer — if a free spins package, wagering requirement or bonus term on one of the casinos we list is unclear, ask us directly rather than guessing.
- Corrections — bonus terms, editorial ratings and offer details change on the operator's side. If something looks out of date, tell us and we'll check it.
- Suggestions for coverage — if there's a Canadian casino, payment method or topic you think we should review, let us know what you'd like to see.
- Partnership or media enquiries — if you represent an operator, software provider or another business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention it in your message and we will point you towards appropriate support resources.
What We Don't Cover Here
This page is for questions about our content and site — it is not a customer support line for any individual casino. If you have an issue with a deposit, withdrawal, bonus credit or account at a specific operator, that needs to go through the casino's own support team, since we don't hold account details or have access to player accounts. Our reviews and comparisons, including our page on non-GamStop casinos, are there to help you choose where to play — but disputes with an operator sit with that operator.
How We Handle Your Message
- Your email arrives and is reviewed by a team member familiar with the topic you've raised.
- We check the detail — this might mean revisiting a bonus page, checking an editorial rating, or looking again at how a comparison table was built.
- You get a personal reply, usually within two working days, longer during busier periods.
- If a correction is needed, we update the relevant page and, where useful, let you know once it's done.
A Note on How We Cover Canadian Online Casinos
Best Online Casinos compares online casino Canada offers, including free spins and welcome bonuses, on criteria such as game selection, payment options and bonus terms. Commercial relationships with casinos do not decide how they're ranked, and reader feedback genuinely shapes what we check and update. If something we've published seems off, or if it steered you wrong, we would rather hear about it than have it sit uncorrected.
Thanks for taking the time to get in touch — we read everything that comes through, and we look forward to your message.